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Unpaid Overtime Lawsuit Against ContactUS Communications


Coffman Legal’s overtime lawyers filed a Collective and Class Action Lawsuit against ContactUS, LLC and ContactUS Technology, Ltd. (ContactUS Communications) related to the failure to pay customer service representatives for all overtime hours worked.

On August 31, 2021, our employment law firm filed a Collective and Class Action Complaint against ContactUS Communications customer service representatives and other call center employees (working in either facilities or remotely) because ContactUS Communications allegedly did not pay customer service representatives for time spent troubleshooting computer issues. The case is filed as a collective action (under the Fair Labor Standards Act) on behalf of all employees in the United States and class action (under Ohio law).

The Complaint alleges that ContactUS Communications’ failure to pay customer service representatives and other call center employees for all time working resulted in unpaid overtime in violation of the FLSA.

The lawsuit seeks unpaid overtime wages since August 31, 2018, liquidated damages in an amount equal to the unpaid overtime, attorney’s fees, and costs, among other things. The lawsuit was filed in the U.S. District Court for the Southern District of Ohio, Eastern Division (Columbus) and is titled Pyfrom v. ContactUS, LLC, et al, Case No. 2:21-cv-4293.

Additional information about the collective and class action against ContactUS Communications may be found by contacting our office by calling 888-619-2729 or 614-949-1181 completing our contact form. If you have any questions about whether you are being fully paid for all of your overtime work, then contact our office today to speak with our experienced overtime attorneys regarding any wage and hour issues. ContactUS Communications, like many other employers in the call center industry, has allegedly not paid its hardworking employees for all time they spent working. Our firm will work tirelessly to ensure that our clients and those individuals affected receive the compensation that they worked hard to earn.


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